Segregation of duties is a practice to create an approval function. For example, although Six Sigma is often associated with QA in the manufacturing industry, it is successfully used for transactional processes and for services as well as products.Įven your back-office procedures should be a part of your QC program. ![]() Any type of business can benefit from addressing its QC issues, including QA. For example, Six Sigma is a methodology for preventing defects in any process. There are many disciplines that can be applied to QA. QA addresses every stage of the process to produce and deliver products or services. QC relates to the delivery of products and services. And your solution to a QC issue might be found in the feedback you receive.Ībsolutely! The success of any business, small or large, depends on its ability to produce and deliver high-quality products or services.Īre ‘quality control’ and ‘quality assurance’ the same thing? Not only does using these tools help a company identify problems, but it also shows your customers that they are a priority. Others, especially retailers, ask customers short questions at the end of every transaction. Many companies successfully use annual surveys. You must communicate with your customers and get their valuable feedback. The basic elements of a plan are research, planning, communication and quality assurance, followed by continuous improvement of management processes for current or future projects.ĭefining what “quality” means for your product or service offering is the first step to developing a QC plan. QC standards should be set at every level of your company and understood by all employees. ![]() If you are looking at an exit strategy, such as selling your company, a QC program can make your company more desirable as well as profitable.Ī QC program should evaluate and modify your organization’s standard operating procedures to make sure the desired results are delivered to your customers or clients. It will ensure your business runs just as well when you are away as it does when you are present. A QC program will help you isolate issues that are impeding your growth, negatively affecting revenues and causing you headaches. For most business owners, a company that is profitable while maintaining steady growth is the ultimate goal.
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